What are your delivery charges?
Masta Build is currently offering FREE UK delivery on all orders across Zone 1 - England, Wales & Scotland (excluding Highlands & Islands).
Parcels despatched for delivery to postcodes in Zone 2 or 3 are subject to a surcharge (+£7.25 for Zone 2, +£9.25 for Zone 3).
The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, AB31, AB33-38, AB45, AB52-56, FK17-21.
Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25.
When do you deliver?
Standard delivery is by Parcel Force 1-2 working days of your order. Small items are send with myHermes or Royal Mail and it could take a bit longer, 2-4 working days to deliver.
If any products you’ve requested aren’t in stock, we’ll email you to let you know.
Where do you deliver?
We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Customers outside the UK please contact Customer Service at email@example.com with details of the products you’d like to order, so that we can send you a shipping quotation.
Can I send things to more than one address?
We’re happy to deliver all or part of your order to addresses other than your own, and during the checkout process you’ll be given the option to tell us where you want to send the items in your basket. (Opting for multiple delivery addresses will incur additional delivery charges.)
What if I’m not in when you deliver?
Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn’t in, our courier (Parcel Force) will leave a card confirming that they’ve tried to deliver your parcel and it will be held at your local Parcel Force depot.
What if only part of my order has arrived?
If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at firstname.lastname@example.org, so that we can sort this out for you.